Refund and Return Policy

-----

CANCELLATION 

Once the product has been processed (1x24 hours)  including order verification, crafting, assembling, quality check, and packaging, we are no longer accept any cancellation of order.

However, as long as the package has not already processed, we can cancel your order and issue a full refund.

Let us know at info@honnebox.com that you'd like to cancel your order as soon as possible within 24 hours after the order has been placed. Don't forget to include your order number and the reason why you'd like the cancel! 

-----
REFUNDS

For a refund or replacement, we only accept the music box which arrive in a several condition :

• Damaged or missing parts music box
• Out of tune music box
• Wrong music box received

To complete your refund, we require a receipt or proof of purchase.

To get a replacement for your music box, please contact us and inform the details of your order.

• The item is not arrived to the address [delivery failed or delivery returned to us] because of customer's failure. It may happen if the local post office who delivered the product to your address can't find the address because of :

1. Incomplete address [street, house number, apartment number, etc must be complete].
2. No recipient at the customer's address [please make sure there's someone which authorised to take the package from the office man, otherwise the package sometimes will be returned to the post office].

• The item is ready for self-pick up at the local post office [for some reason, the local post office in some country is not able to deliver the product to customer address] and customer doesn't pick up the package. The package will be held in the post office and waiting for pick up until certain time. If no one pick the package in the post office, they may returned the package to us again. And we don't responsible for this. So make sure that you are updated with the shipping information.

For those 2 conditions explained above, we can give customer 2 options :

1. Half-refund from the net purchase amount [not include the shipping cost]
2. Replacement to the customer.
   We can re-send the package to the customer even though the first package is not delivered because of customer's failure. T&C applied :

• customer pay 20% of the purchase amount [it's additional for our operational cost, shipping cost, etc]
• we will ship out the good again to the customer's address [make sure it's a complete address]
• Please patiently wait for the new replacement!

RETURNS

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item (except for custom-craft music box), send us an email at info@honnebox.com and send your item to:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
-----